Returns and refunds will be carried out in accordance with Australian Consumer Law as determined by information from the ACCC (https://www.accc.gov.au/consumers).
To be eligible for a return, your item must be returned with all accessories that came with the product and please return your item in the original packaging.
Returned items that have been assessed to have a minor manufacturing fault will be repaired or replaced at our discretion and will not be subject to any fees.
Products which have been assessed to have a major manufacturing fault may be eligible for a refund, and will be subject to the assessment and approval of TACTOYS PTY LTD.
To aid us in diagnosing a fault or assisting you with the issue, we may request video evidence of the claimed fault before we initiate the returns process
Any products returned which are claimed to be faulty but are assessed as fully functional will incur a re-dispatch fee to cover return postage.
Any blaster which has been physically damaged due to user error, neglect, accidental damage, is internally and externally modified/upgraded/altered, the receiver or gearbox has been opened, or is used in a way not in accordance with the manufacturers intended use will void the item’s eligibility for a return and warranty claim.
REFUNDS/STORE CREDITS (WHEN APPLICABLE)
Please shop with the intention to own as we do not accept change of mind refunds.
All refund and store credit decisions will be assessed and require approval by TacToys Pty Ltd. We reserve the right to refuse a refund if you do not comply or are not within the guidelines of our Return/Refund Policy. Refunds and Store Credits will not be issued until the goods are received by us, and have been assessed with a valid fault.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.